Empowering surgeons to focus on what they do best
The powerhouse sitting behind Grace Orthopaedic Centre is Orthopaedic Services Limited (OSL). OSL is the management and coordination team, consolidating contract management, shared systems, infrastructure, and centre management so the member surgeons can focus on their patients while OSL ensures everything else is taken care of.
Trusted Partner to ACC, Health NZ, and the Public System
OSL blends private-sector agility with public-sector accountability, partnering with ACC, Health New Zealand | Te Whatu Ora, and other funders to deliver clinical and surgical care at scale.
This ensures patients receive timely, high-quality orthopaedic care - while funders connect with a single, trusted partner focused on delivering high-quality outcomes, faster access to care, and unparalleled community impact.
Combining surgical excellence with operational scale
OSL’s purpose is to combine surgical excellence with operational scale to deliver unparalleled value and efficiencies to our surgeons, our patients, and our funders.
Work with Us
Orthopaedic Services Limited is the powerhouse of orthopaedic care in the Bay of Plenty. We are the largest unified, co-located specialist orthopaedic membership group in New Zealand, creating a centre of excellence to deliver quality, co-ordinated orthopaedic care to our community.
At the heart of OSL is collegiality – we know we are stronger together and this unique co-operative approach provides enduring strength, trust, and unity across all members.
Our spirit of collaboration drives excellence in orthopaedic care and greater impact across the Bay of Plenty.
Being part of OSL means joining a community of trusted specialists who share ideas, support one another, and work collectively to raise the standard of orthopaedic care for every patient and across the community. At OSL, we are more than a group of practices — together, we combine expertise, experience, and shared purpose to deliver outstanding outcomes for patients across the Bay of Plenty.
If you're a high-performing orthopaedic fellow who shares our commitments and passion to make a positive impact, we warmly invite you to contact the GM for more details.
Claire Newton
BMS, GradDipSc(Psych), CA, CMInstD
Claire is an experienced executive leader, Chartered Director, and Chartered Accountant with extensive expertise in commercial management, governance, and organisational leadership. She combines strong commercial capability with a clear commitment to improving equity and outcomes in the health system.
With more than a decade in leadership roles across the private, nonprofit, and public health sectors, Claire brings a deep understanding of how different parts of the system connect and influence one another. Her experience enables her to lead with both strategic insight and social purpose.
Claire’s work centres on strengthening governance, improving organisational performance, and supporting effective decision-making in complex environments. She is driven by a belief that systems, resources, and leadership should support fair and accessible healthcare for all communities.
Outside of work, Claire enjoys time with her daughter, exploring the outdoors, and connecting with friends. She values balance, connection, and continuous learning — qualities she brings to both her professional and personal life.
Our five key commitments guide everything we do and the way we work together:
Put patients first
We are driven by improving the needs and wellbeing of every patient while striving to exceed their expectations.
Thrive together
We value shared experience and act with trust and collegiality, to grow stronger together and deliver greater impact.
Be good humans
We demonstrate honesty, transparency, and respect in all actions and decisions.
Create strong alliances
We build purposeful,
long-term relationships grounded in trust, shared values, and a collective ambition to achieve more together.
Build a legacy
We deliver operational excellence to create long term value that will stand the test of time.
Orthopaedic Services Limited
Our OSL Team
OSL & Grace Orthopaedic Centre
Grace Orthopaedic Centre was purpose-built by the OSL surgeons when Grace Hospital was being developed. While Grace Hospital now owns the building, OSL has leased the space ever since and continues to manage the facility.
We sublet the rooms to surgeons—most of whom also work under OSL’s surgical contracts with ACC and other funders—and take care of anything that impacts how the centre operates. While each surgeon runs their own practice and employs their own team, OSL provides shared systems, infrastructure, and leadership on anything that affects multiple practices.
It’s a setup that allows surgeons to stay focused on their patients while we take care of everything from facility policies to being the central point for things like privacy compliance.
How it Works
In most cases, a patient is referred to a surgeon through ACC or identified by the public hospital as a candidate for outsourced surgery. That initial consultation is billed through OSL under our Clinical Services contract.
If surgery is needed, the surgeon and their practice put together an Assessment and Treatment Plan (ARTP), which OSL submits to ACC for approval. Once it’s signed off, the practice coordinates the surgery at Grace Hospital.
From there, OSL handles the behind-the-scenes work—processing payments from the funder and distributing them to the hospital, anaesthetist, and surgeon.
Claire is supported by:
Rebecca Allport
Finance Administrator
Sandra Gedye
Senior Contract Co-ordinator
Annushka McClellan
Administrator
Ariana Burton
Administrator
Sian Harrison
Administrator
The OSL Board
Ian Galley
Andrew Stokes
David Ardern
Matt Street
Simon MacLean
Vaughan Poutawera
ADDRESS
335 Cheyne Road
Oropi
Tauranga 3112
New Zealand
POSTAL ADDRESS
Grace Orthopaedic Centre
Private Bag 12506
Tauranga 3143
New Zealand
Please note: We don’t provide emergency or urgent care. For urgent issues, please contact your GP, go directly to the A&E at Tauranga Hospital or the 2nd Avenue Emergency Clinic, or if it is an emergency, please call 111.
CALL US
Fax: 07 543 5284
Please note: We don’t provide emergency or urgent care. For urgent issues, please contact your GP, go directly to the A&E at Tauranga Hospital or the 2nd Avenue Emergency Clinic, or if it is an emergency, please call 111.
ADDRESSS
335 Cheyne Road, Oropi, Tauranga 3112, New Zealand
POSTAL ADDRESS
Grace Orthopaedic Centre, Private Bag 12506, Tauranga 3143
New Zealand
CALL US
Fax: 07 543 5284